14-day Refund/Reject Policy
1. Rejection Process
If you are not entirely satisfied with your purchase, please notify us within 14 calendar days from receiving it before 5 PM GTM+1. Our customer service team is available to help you with the return or exchange of the asset. Please get in touch with us, and we will manage the process efficiently.
2. Return Exception
At Whelan Plant & Haulage Limited, we strive to deliver professional service to guarantee your satisfaction with your purchase. Please note that items that have been modified, altered from their original state, or are currently used as collateral for a loan cannot be returned. Additionally, damage resulting from an accident is not eligible for returns. We appreciate your business and are dedicated to providing a quality product selection.
3. Refund Process
We acknowledge the significance of refunds in the purchasing process. At Whelan Plant & Haulage Limited, we guarantee swift processing of refunds once the returned items are received. Please be aware that it may take 1-3 days for the refund to appear in your account, depending on your bank’s policies and procedures. We value your patience and assure you of our commitment to ensuring a professional and smooth refund process.
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