Frequently Asked Questions
How do I buy?
To get started, please register an account and explore our wide range of offerings. Whether you decide to place a bid or make a purchase, our services are all-encompassing. Additionally, we offer around-the-clock assistance for any inquiries regarding your transaction or shipping requirements.
How do I register?
To set up an account, simply click on the “Login/Register” link in our navigation menu. Next, choose the “Register Now” button to access our registration page, where you can securely enter your details using our user-friendly platform. Once your registration is complete, you can browse our extensive collection of outstanding vehicles and begin bidding on your preferred one.
What are the registration fees?
We are thrilled to offer a warm and inviting environment for all, including individual account holders and dealers. With our free membership, navigating through our inventory is simple and uncomplicated. Our goal is to be inclusive and transparent, ensuring that individuals from diverse backgrounds and with varying levels of experience feel at ease and welcomed.
Why do I need to provide my driver's license/National ID and utility bill for registration?
Following the introduction of The Anti-Money Laundering Directive (AMLD) (which is in fact a series of directives) establishes a number of customer due diligence (CDD) and KYC requirements to prevent money laundering and counter terrorist financing (CTF), all European banks and financial institutions must adhere to KYC regulations. It is obligatory for us to authenticate the identity of our members in compliance with this regulation. This is a brief and straightforward procedure that contributes to creating a safe and secure environment for all our members.
Are there additional fees?
Following the introduction of the USA Patriot Act of 2001, all US banks and financial institutions must adhere to KYC regulations. It is obligatory for us to authenticate the identity of our members in compliance with this regulation. We prioritize our adherence to KYC regulations. Our company is committed to assisting and we respectfully ask for your cooperation in furnishing the required information to verify your identity. This is a brief and straightforward procedure that contributes to creating a safe and secure environment for all our members.
Can I schedule a pickup or inspection before placing a bid?
Unfortunately, at present, it is not possible to physically inspect or retrieve those units, as many banks and lenders lack an inspection or retrieval facility, and their staff are not trained to assist during inspections. However, we offer a 14-day inspection period, allowing you to reject any unit for almost any reason.
What's the delivery fee?
Our complimentary delivery service includes the initial 500 KM. Any distance beyond 500 KM will incur a fee of one Euro per KM.
Where are the assets located?
Explore our range of assets situated across the Europe! Each item is accompanied by its precise location(Read the description). Rest assured that we offer secure delivery services to bring it directly to you. We guarantee a safe, secure, convenient, and trouble-free delivery process.
What payment do you take?
We exclusively process repossessed vehicle payments through bank-to-bank transfers. Unfortunately, we are unable to accept credit/debit cards or PayPal. We consider bank transfers to be the safest and most dependable payment method. Once you win an auction or use the “buy it now” option, our team will furnish the transfer details. Kindly complete the payment promptly to ensure a seamless transaction.
Can I finance it?
Full payment is necessary before releasing any repossessed vehicles. Since we are not lenders, we do not provide financing, so we advise you to carefully consider your options before making a purchase.
Do I have to pay to ship the asset back in a rejection scenario?
We provide free delivery back for all rejected items, regardless of their size or type, to simplify the return process. Our repossessed items are of outstanding quality, and we uphold impartiality and integrity.
How do your 14 days reject/refund policy work?
We aim for your satisfaction with your purchase. If you are not pleased with the item, we provide a 14-day return window, and a full refund will be processed within 24 hours of the request, no questions asked.
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